Frequently asked questions

What we do at dil figaro?

We provide personalized nutrition by sourcing customized super healthy meals from local restaurants and deliver them fresh to you. With the guidance of our dietitians, inputs from your questionnaire, and the close collaboration with the chefs of the top-rated local restaurants we strive to provide health-fit and taste-matched meals for you that serve your health goals.

 

In other words, we focus on taking care of what you should be eating, ensuring where to source and prepare it from, and then providing convenience of delivering it to you so it saves you time. It translates into happiness for you in terms of restoring and improving your health and creating time in your life to dedicate to other pressing needs. What sets us apart from your prior experiences is exactly that: personalized nutrition with customized meals.

 

We are all about health, convenience, and happiness!

How does the process work for me?

We match the answers from your questionnaire to dietitian-approved customized super healthy meals from local restaurants. Our team, under the guidance of dietitians who prepare these meal plans, collaborates with the chefs of top-rated restaurants in your area to have meals prepared that would match your health goals and taste preferences. We also take care of delivering them fresh to you every time.

 

You will have 2 options per meal to choose from. And, you can save your favorite meals in your dashboard that you may want to see more of during the coming weeks.

What if I have several medical conditions or dietary restrictions?

If you have multiple medical conditions, food sensitivities, and dietary restrictions then we process your nutrition needs through first matching you with one of our dietitians. She will arrange a 45-minutes zoom session within a week with you to better understand your specific needs and then prepare a personalized nutrition and life style guidelines report with a meal plan to address them. The meals are matched to your health goals and taste preferences. We then start delivering those customized meals fresh to you.

 

If you prefer you can choose to fill out a comprehensive questionnaire in place of the session. Your answers on that questionnaire will help the dietitian to prepare the same level of personalized report and the meal plan.

 

To reiterate, you will have 2 options per meal to choose from. And, you can save your favorite meals in your dashboard that you may want to see more of during the coming weeks.

How does the meal service work?

We typically provide a weekly meal plan on the weekend before the start of that week. The plan shows 2 meal choices from different restaurants on a daily basis.

 

By sharing the weekly plan 24-48 hours in advance of the start of the week, it allows you to select your meals for the entire week. We then arrange the daily delivery of your selected meals based on your selected location and time slot.

How many meals a week do I have to commit for?

There is no compulsion in our program. You don’t have to subscribe to any specific number of meals. That said, we highly encourage you to have a consistent level of meals over a longer period of time in order to start realizing the benefits of our program and achieve your health goals.

Do I have to enroll in a program?

No, you don’t have to enroll in a program or buy any set number of meals. There is no subscription fees. There is no compulsion in our program.

Can I opt for a consult session with a dietitian?

Yes, you can always choose to have a direct consult session with one of the dietitians on our panel even if you are not asked to do so by the system. You can schedule that by going to this link.

Can I opt for dietitian consultation without any meals?

Sorry, we don’t offer standalone dietitian’s consultation. For us to better serve your health goals and needs we appreciate that a consult session be paired with a matching meal plan.

How quickly can I get an appointment with a dietitian? And, how long does it take to get my personalized nutrition report and meal plan?

We can set up an appointment for you with a dietitian on our panel at your earliest convenience. A personalized nutrition and life style guidelines report with a meal plan is furnished within a few days after that session.

What is the frequency of follow-up sessions?

Follow-up sessions are scheduled based on your needs and the recommendations of the dietitian.

Can dil figaro serve the whole family?

Currently, we serve only the adults but we are aiming to also start serving the nutritional needs of the children in the coming months. This way we serve the whole family.

 

We are absolutely passionate about creating a best-in-class personalized nutrition platform for the children.

Is there a subscription?

There is no subscription. There are no fees.

Do you charge a mark-up or premium to the listed prices of the meals?

We provide customized meals at the listed prices on the restaurant menus. Zero markups!

What is the average cost of the meals?

The average cost of the meals is around $15 over a period of week. And, the typical price range per meal is $12-18.

 

Our delivery cost is $3.99 per delivery within a certain radius of miles. And, we don’t allow any tips given to the delivery team members by you.

What is the pricing for a consult session?

In order to take extraordinary precaution in developing your meal plan if you have several medical conditions, food sensitivities, and dietary restrictions we ask you to have a consult session with our dietitians. You have two ways of doing that:

 

1. Comprehensive questionnaire-based consult for $149; or
2. 45-minute video-based session for $249.

 

Both of them yield the same level of personalized nutrition and life style guidelines report and a meal plan and a meal plan.

 

To clarify, if you don’t have medical conditions or multiple dietary restrictions then your health goals and taste preferences are matched with our dietitian-approved customized meals and you are not asked to have a consult session.

What is the pricing for follow-up sessions?

A follow-up is a 30-minute video session for $99 that will result in a snapshot summary of your progress to date along with the next set of goals to work on and how to achieve them.

How do you pick restaurants?

Our team, with the guidance of dietitians, uses a criteria to work with certain kind of restaurants that offer super-healthy, preferably organic, cuisines; are highly rated on independent rating platforms; and have chefs/owners who are willing to work with us to customize meals for you. In addition, we focus on creating a cohort of restaurants for you that reflects a variety in cuisines based on your taste preferences and tries to capture a balance set of meals, with optimal portions, over a period of week.

How do you customize meals to fit my personalized nutrition needs?

Our dietitians have prepared customized sets of super healthy meals from local restaurants that should match your health goals and taste preferences based on your questionnaire inputs.

 

In addition, a big part of that optimization exercise is to get weekly feedback from you – you can also provide that at any time you want to – so that we can continue to improve the meals and the service for you.

Can I cancel my order that I had already selected for? What is the cut-off time to cancel a particular meal order?

We encourage you to select your meals for the week on the weekend before that. However, every morning we text you for that day’s confirmation of the meal and if you are not available for any reason then you can cancel it as long as its 2 hours before the scheduled arrival time.

Do you deliver all the meals: breakfast, lunch, and dinner?

Currently, we are focused on lunch segment. However, we plan to start offering breakfast and dinner service in second half of this year.

How do you get my feedback to optimize my meals and service?

We will send out weekly feedback surveys to you in the first month and then every other week after that. These surveys are 2-3 minutes long but very critical for us to ensure that we optimize all aspects of your meals including taste matching and delivery experience.

 

Of course, you are strongly encouraged to reach out to us at any time you are not happy with our program or service. We view these candid and constructive feedbacks as the best opportunities of improvement for us!

How do you secure my financial data?

We have partnered with a leading financial payment processing platform named Stripe. Stirpe deals with both Fortune 500 companies and start-ups.  All your financial data is directly inserted in Stripe’s database thereby removing the leakage risk on our side.  You can learn more about stripe on their website: www.stripe.com.

Is your program available for any body?

Though we are currently serving only the adults, we aim to start serving the personalized nutrition needs of the children as well in the coming months. We fervently believe that health is #1 priority for any family and we aspire to address that through our personalized nutrition platform.

How do I contact you?

You can go to this link and reach out to us with any kind of questions and feedback regarding our program and your meals.

Does dil figaro serve my area?

We are currently focused on the tri-state area (CT, NY, and NJ). We have ambitious plans of rolling out our program across the country at different points of this year. Please let us know about your area if you would like to explore using our program. We will certainly contact you once we are ready to offer our services there.

Do you provide any help with my habits when it comes to nutrition?

Currently we are focused on providing personalized nutrition with customized meals to you. We also fully recognize the importance of behavior modification in the context of healthcare and will add those tools and capabilities in the coming months to our platform.

Can I get just the groceries with recipes?

Currently, we are focused only on the prepared meals. In the coming months, however, we do intend to add this service as well.

 

It’s our vision to take care of your entire digital kitchen!

Do you provide any help with my fitness?

If you choose to have a session with our dietitian then your personalized nutrition and lifestyle guidelines report will also address your fitness concerns along with other lifestyle factors.

Do you offer credit for referring a friend?

Yes. We really appreciate sincere word-of-mouth and nothing is more validating for us than your recommendation of us to your friends. We hold your opinion of us, flattering or critical, in high esteem.

 

Once your friends sign up for the program, we will offer 3 free lunches to you as a token of our appreciation!

Our Covid 19 response

dil figaro is committed to the health and safety of our entire community. To assure you, we take safety precautions with your orders and that involves the whole chain from the restaurant to you. If you prefer, you can have non-contact deliveries that allows you to specify where your meals should be left, for instance, at your door step or in your building’s lobby.

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