Frequently asked questions

What we do at dil figaro?

We deliver personalized fresh meals from top-rated local restaurants to you.

 

With the guidance of our dietitians, inputs from your questionnaire, and close collaboration with the chefs of the top-rated local restaurants we strive to provide health-fit and taste-matched meals for you that serve your health goals, medical conditions, dietary restrictions, and taste preferences.

 

In other words, we focus on taking care of what you should be eating, ensuring where to source and prepare it from, and then providing the convenience of delivering it to you. It translates into happiness for you in terms of restoring and improving your health and creating time in your life to dedicate to other pressing needs. What sets us apart from your prior experiences is exactly that: personalized nutrition with customized meals.

 

We are all about health, convenience, and happiness!

How does the process work for me?

We match the answers from your questionnaire to dietitian-approved customized super healthy meals from local restaurants. Our team, under the guidance of dietitians who prepare these meal plans, collaborates with the chefs of top-rated restaurants in your area to have meals prepared that would match your health goals and taste preferences. We also take care of delivering them fresh to you every time.

 

We will present you with a personalized meal plan on a weekly basis. You will have several options per meal to choose from. You can also provide your own notes to the chefs to further customize the meals.

 

If you choose to eat one meal a week or five, there is no obligation.

What if I have several medical conditions or dietary restrictions?

Our dietitian panel – led by Associate Director at Yale School of Medicine – labels each and every meal, that we select from top-rated local restaurants,  for suitability based on a number of health goals, medical conditions, and dietary restrictions. That’s how we make these meals health-fit for you!

 

If you prefer, we can arrange a consultation session with one of our dietitians to further address your nutritional needs.

How does the meal service work?

We typically provide a weekly meal plan on the weekend before the start of that week. The plan shows several meal choices from different restaurants.

 

By sharing the weekly meal plan 24-48 hours in advance of the start of the week, it allows you enough time to select your meals for the entire week at one time. We then arrange the daily delivery of your selected meal based on your preferred location and time slot.

How many meals a week do I have to commit for?

There is no compulsion in our program. You don’t have to subscribe to any specific number of meals. That said, we highly encourage you to have a consistent level of meals over a longer period of time in order to start realizing the benefits of our service and achieve your health goals.

Do I have to enroll in a program?

No, you don’t have to enroll in a program or buy any set number of meals. There are no subscription fees. If you choose to eat one meal a week or five, there is no obligation.

Can I opt for a consultation session with a dietitian?

Yes, you can always choose to have a direct consultation session with one of the dietitians on our panel. You can schedule that by going to this link.

Can dil figaro serve the whole family?

Currently, we serve only the adults but we are aiming to also start serving the nutritional needs of the children in the coming months.

 

We will soon be offering personalized dinner service for the whole family.

Is there a subscription?

There is no subscription. There are no fees.

Do you charge a mark-up or premium to the listed prices of the meals?

We provide customized meals at the listed prices on the restaurant menus. Zero markups!

What is the average cost of the meals?

The average cost of the meals is less than $15.

 

Our delivery cost is $3.99 per delivery within a certain radius of miles. And, there are no tips or service fees involved.

How do you pick restaurants?

Our team, with the guidance of dietitians, uses criteria to work with certain kinds of restaurants that offer super-healthy, preferably organic, cuisines; are highly rated on independent rating platforms; and have chefs/owners who are willing to work with us to customize meals for you. In addition, we focus on creating a cohort of restaurants for you that reflects a variety in cuisines based on your taste preferences and tries to capture a balanced set of meals, with optimal portions, over a period of a week.

How do you customize meals to fit my personalized nutrition needs?

First, we develop your personalized nutritional profile based on your questionnaire inputs for health goals, medical conditions, dietary restrictions, and taste preferences. Then, we match your profile with the suitable meals for you as selected by our dietitian panel. This is how we make meals health-fit and taste-matched for you!

 

You can also provide your notes to the chefs to further customize the meals.

 

In addition, a critical part of this process is to get periodic feedback from you – you can also provide that at any time you want to – so that we can continue to improve the meals and the service for you.

Can I cancel my order that I had already selected for? What is the cut-off time to cancel a particular meal order?

We encourage you to select your meals for the week on the prior weekend. Our cutoff time is 11am on the day of delivery.

Do you deliver all the meals: breakfast, lunch, and dinner?

Currently, we are focused on the lunch segment. However, we plan to start offering dinner service on January 01, 2022.

How do you get my feedback to optimize my meals and service?

We send out weekly feedback surveys in the first month and then every other week after that. These surveys are 2-3 minutes long but very critical for us to ensure that we optimize all aspects of your meals including taste matching and delivery experience.

 

Of course, you are strongly encouraged to reach out to us at any time you are not happy with our program or service. We view these candid and constructive feedbacks as the best opportunity of improvement for us!

How do you secure my financial data?

We have partnered with a leading financial payment processing platform named Stripe. Stirpe deals with both Fortune 500 companies and start-ups.  All your financial data is directly inserted in Stripe’s database thereby removing the leakage risk on our side.  You can learn more about stripe on their website: www.stripe.com.

How do I contact you?

You can go to this link and reach out to us with any kind of questions and feedback regarding our program and your meals.

Does dil figaro serve my area?

We are currently focused on the tri-state area (CT, NY, and NJ). We have ambitious plans of rolling out our program across the country at different points of this year. Please let us know about your area if you would like to explore using our program. We will certainly contact you once we are ready to offer our services there.

Do you provide any help with my habits when it comes to nutrition?

Currently, we are focused on providing personalized nutrition with customized meals to you. We also fully recognize the importance of behavior modification in the context of healthcare and will add those tools and capabilities in the coming months to our platform.

Can I get just the groceries with recipes?

Currently, we are focused only on the prepared meals. In the coming months, however, we do intend to add this service as well.

 

It’s our vision to take care of your entire digital kitchen!

Do you provide any help with my fitness?

If you choose to have a session with our dietitian then your personalized nutrition and lifestyle guidelines report will also address your fitness concerns along with other lifestyle factors.

Do you offer credit for referring a friend?

Yes. We really appreciate sincere word-of-mouth and nothing is more validating for us than your recommendation of us to your friends. We hold your opinion of us, flattering or critical, in high esteem.

 

Once your friend signs up for the program, we will offer 3 free lunches to you as a token of our appreciation. You can claim it by informing us through this link.

Our Covid 19 response

We are committed to the health and safety of our entire community. To assure you, we take safety precautions with your orders and that involves the whole chain from the restaurant to you. If you prefer, you can have non-contact deliveries that allow you to specify where your meals should be left, for instance, at your doorstep or in your building’s lobby.

Time is always now.
Why wait!

HAPPINESS STARTS HERE